Airtel Chennai launches easy automated account related services for postpaid
It was a pleasant surprise yesterday morning to recieve an SMS from Airtel (my cellular operator) that a new service for checking account balance, payment history etc has been activated. We just need to enter *121# and press the call key. Airtel responds with the menu options. Next you need to select the Answer key and in the textbox that pops up, enter the choice number. Currently the available choices are Unbilled Amount, Payment History, Request Status etc.
Sometime back, they have introduced SMS-based service where you send a text message like UNB (for Unbilled Amount) to 121. You can send a message like Help to get the full list of commands that are supported.
The # command already exists for Prepaid but for Postpaid it is a great tool for us to keep our calls in control. However, still the postpaid data gets updated only after 24 hours. 😦 🙂
I feel both these Service Code and Text messaging commands would be greatly useful since we can now avoid wasting our time with customercare who are nonchalant to our queries.