August 2008


NDNC Violators List

We have been speaking about NDNC and also the various offenders who keep striking us and disturbing our tranquility on our mobile phones at odd times with those pesky calls. I just thought, why can’t we offer a little service to NDNC/TRAI by having those offenders listed in an Internet Spreadsheet. That way, any visitor can know about the ethics of the organization before trying to partner with them or avail their services.
 
The hosted spreadsheet is available at this URL: http://sheet.zoho.com/public/deepakvasudevan/ndnc-violators-list
 
To start with, I have included the following columns in the spreadsheet:
  1. S. No.
  2. Organization
  3. Originating Telephone
  4. Date and Time
  5. Call Type (Include a brief nature of the call mentioning about the caller name (if introduced))
  6. Occurence/Frequency (Number of times the pesky call repeated in the same day)
  7. Miscellaneous Comments
  8. Penalty Per Occasion [Lookup at NDNC website at the prevailing rate of penalty for pesky call]
  9. Eligible Penalty [Multiply items in column (Penalty Per Occasion) and (Occurence/Frequency)]

I also think the following should be useful:

  1. Cumulative Total [It should automatically sum up the penalties eligible from the offenders]
  2. Cumulative Total Per Organization
  3. As we develop this application, we can have a small chart/graph drawn out to depict the offences committed by the TMO (telemarketing organization).

Contact deepak.vasudevan (at) rediffmail.com with the following options: 

  1. Subject “REPORT” and include details like (1) through (9) to publish details of pesky calls that you recieved on your mobile number. Please mention the number on which the call was recieved for logging purposes.
  2. Subject “VOLUNTEER” for the following purposes:
    1. If you are interested in volunteering to moderate the spreadsheet, please let me know.
  3. Subject “HELP” if you need any other information about this project.
  4. Subject “BUGS” if you come across any issues in the spreadsheet
Lack of After-Sales Service in India
 
I have been trying to write on this topic for a while but for some reason, it has been getting delayed and sticking on to my Todolist. Just thought I would sit down today and draft it out.
 
Take out any product in India like sale of computers or home appliances like washing machine. The eagerness and endeavor shown by the sales force in getting to sell the product/service and expand its customer-base is not reflected or sustain in having its existing customer-base satisfied.
 
I have two existing samples:
 
1) Sale of computers: In India, at least on Sundays, you can observe scores of advertisement on sale of computer products like PCs, printers etc. But when it comes to some defect in the product (even within the warranty period) and you need to have the representative to service it, you need to run behind those suppliers to get your request addressed. Taking it one step ahead, some unscrupulous sellers, even on the pretext of servicing your PC, remove some more parts and replace with substandard components thereby the problems get intensified and hence you would be forced to part with the equipment on a very cheap exchange price and go for a fresh sales from them. This is one cheap trick they deploy to make good a booty from their illicit trading practices.
2) Washing Machines: Whirlpool India seems to be investing so much in advertisement of its products but when it comes to servicing the sold out piece, at least, in Chennai, the representatives ensure that the customer is really in a deep whirlpool and make them run pillar to post to get even a simple defect get rectified.
 
I feel that the Consumer Awareness should be cultivated more high amongst us. Just thought of sharing this URL of ICRPC: http://www.consumercourt.netfirms.com/. Unless these unscrupulous providers are brought to book and punished, these guys would go on ill-treating customers.
Diminishing Humanitarian Values
I have been thinking of writing this for a while but time constraints and availability of free time had been the major bottleneck that prevented me from sitting down and writing out on this topic. Today since I was relatively free, I just thought I would sit down and get a jotting on this topic.  I have a few incidents to share on this topic; a few of them where I have been directly participating in the scene and a few of them, I have witnessed as an audience.
 
  1. Scene 1: About a month back, I was travelling from Chennai CMBT to Velachery in D70. Whilst I was casually trying to arrange my bag while being seated in the bus, my ID card just fell down and I had to pick it up and place it inside the bus again. The guy next to me, who seemed to be a Max New York Life Insurance trainee salesman, saw the ID card and since understanding me as software professional, immediately barged into an unwarranted conversation like ‘What is your name?’, ‘Are you interested in insurance?’. I accept that as a trainee he would be having pressing targets to achieve for promotion. But for that reason, is this the way these guys make a road block on every person on their crazy and frenzied sales pitch? We have good NDNC initiative setup in a good samaritan gesture of controlling unsolicited telemarketing calls. I admit that we do have setbacks currently but we are progressing to setup the NDNC registry correctly in our nation. I feel, there should be a similar move to contain this unsolicited sales offer menace on the roads. Once upon a time, there used to be a move to handshake each other for friendship. Now, this good gesture has been wholly captivated to make a good move towards money-minded mindsets.
  2. Scene 2: During my previous stay in Irving, Texas (February 2007 to May 2007), I wrote to one of my school friend who is currently settled in Missouri. Her spouse and his friend seems to be associated with that Britt Worldwide marketing stuff. Immediately, I started to get frequent telephone calls from them to see if can I join their crap network. I really haven’t met that guy. I am really annoyed on how even his spouse’s friendship is being harvested illicitly for the sake of building such ‘underworld’ networks. When I say ‘underworld’, I mean that. When they don’t have a value for humanitarian values, they are to be branded as ‘underworld’ right?
  3. Scene 3: This is a continuity of Stay 2. There has been a few crap members in my workplace team, rather filled and overflowing with envy on my current travel. Almost on a everyday basis, there should be a instant message with expressions like ‘Hmm… Hmm, How is trip?, When is return?’. I really don’t understand why people can not understand that everyone should get the benefits of hardwork they put in, rather than ‘sucking others blood’ (as blood-sucking leeches). After my previous return, I also witnessed, a few of them involving in a little to more ‘groups’ with a sinister attempt to involve in sarcasms of meagre to major degrees. I wasn’t perturbed a bit because of these anyway since I knew very well that it only adds stress and because of my immune reflection that I presented them back, I was able to add ‘stress’ to those crappy fellows.
  4. Scene 4: In Chennai typically in Metropolitan Transport Corporation buses, there used to be seats for women folk reserved separately. However, sometimes they squabble up the space for other men folk too even when their designated areas were available free. The nett result is that in subsequent bus stops, a few men folk who originate from start to final destination of the bus have to commute standing. Though this is not a big deal though, at times when there are ill-patients, senior citizens commute, I really feel that anyone should try giving them a seat, beyond these stipulated boundaries of reservations right? In the ‘Scene 1’, I described, there was another incident when an old woman was struggling and commuting with heavy baggage after boarding the bus when none of the women folks cared to give her a seat but were chit-chatting away some unwarranted stories.
I just thought of sharing these incidents with others since I really feel the value of humanitarian attitude is diminishing like anything and some base-minded people are trying to make monetary benefit from anything and everything to satisfy their bestial instincts and pleasures. The dire need of the hour for us would be identify such creatures and keep them aloof so that those skunks don’t infect us in anyway.