Perhaps you would have read about my new connection purchase from BSNL in the month of March here. I reported several irregularities in setting up of connection by Porur Karambakkam telephone exchange. BSNL corporate did an indepth investigation and found out several things from there. A difference amount of 2 Rupees which was charged extra from me by that lady was sent by a money order to my address.
BSNL is for sure a very straight forward organization and the lower level staff are spoiling its image. They have to look at the lower level staff with more scrutiny.