I have a concern regarding BSNL policies which are outdated and making it lag behind other telecom companies. The following are a few:

  1. Activation Charges. No other telecom companies now are having this concept. It has gone off long time back. If you closely observe, even there are no hidden charges by providers of repute like Airtel or Vodafone.
  2. Validity Game: Prepaid cards no longer have validity tagged by any operators except BSNL. However inactive accounts (with no usage more than 90 days) are truncated. But BSNL still depends on validity clause for prepaid which is a drawback for it.
  3. International Roaming for Prepaid. Implementing an International Roaming for prepaid is the most simplest thing. The same SIM can be made to use as along as sufficient balance is there. But BSNL is refusing to implement international roaming for prepaid for reasons best known only to them.
  4. International Roaming for Pospaid. Every operator provides international roaming on the same SIM card. But for BSNL when IR is activated they give a separate SIM which we have to use when landing in other country. This is ridiculous.

Complaining this to BSNL via CpGrams is of no use because they are just closing the issue as ‘suggestions’. It is not suggestion but a serious complaint on the functioning of the enterprise and they need to correct themself.

Sent a petition to Rashtrapathi Bhavan on 8th April 2015 vide PRSEC/E/2015/03244

Response from BSNL: