September 2015


Some telemarketing team from Jet Airways is calling at odd times and offering unsolicited JP Miles and related credit card stuff. Even when refused they persist and sorry to be harsh if I had stretched a call bit, Jet Airways team would even have arranged for some girls to stage a nude dance to make me accept their offer.

I had ‘shout’ at them to force them to hangup and stop calling me. If these guys are allowed scott free they may impose a condition that they will issue boarding pass only if their credit card is applied for.

  1. Calling Numbers: +91 1726679700
  2. First Call 10:17 AM at 29th March 2015
  3. Second Call 10:42 AM at 29th March 2015

Reported to Ministry of Civil Aviation on 1st April 2015 via MOCAV/E/2015/00418

Response from Jet Airways:

jet

Around June 2014, I had a conversion of my BSNL Pune number to Postpaid for certain reasons but in a month or two I felt it wasn’t necessary and hence turned back on my decision. As per TRAI directions within 60 days the security deposit had to be returned. The security deposit indeed came as speed post to my PG address and my roomie collected but it was not cash-able check because of the following reasons:

  1. I was in Chicago then
  2. The name was wrongly spelt including father’s name making it some weird beguile Payee name.

I tried to escalate back and after a long debate BSNL sent me a new cheque to my Chennai address. Thank you BSNL.

We have already seen an unholy nexus of Selaiyur police station operated under and by criminals here. A couple of days back this writer received a summon that there was a complaint from Canara Bank Madambakkam branch manager alleging harassment. Interestingly that branch manager was complained to her higher authorities a few days back through email, CPGRS and PgPortal regarding unnecessary charges levied on account on porting from Pimpri to Madambakkam. Looks like to safeguard her position in the bank against the corruption charges she was involving in such nefarious gestures.

We scheduled a discussion today and after heated debates and some compromises the issue got amicably resolved. The hallmark of the discussion also forced this writer shell around 8000 rupees as the following expenses.

  1. Advocate Charges: 2000
  2. Conveyance Charges: 500
  3. Advocate wanted to give some amount to the inspector as a token of gratitude: 6000
  4. Total: 8500

Looks like Chennai law enforcement will never work for the salaries they get but only leech on public money.

Have you ever tried to call 1961 on your mobile phone? This is the short hand notation of 1800 180 1961 (the call center of Aaykar Sampark Kendra ASK Helpline). All cellphone operators would connect to the same without any issues except Vodafone India. I had reported this to Vodafone on friday through their social media on September 4. Some one called me and confirmed that it is not just my Vodafone number but a lot of numbers are affected as they confirmed it. The issue has been escalated by them. At least till this point of writing the issue remained unresolved by Vodafone and still in progress.

So if you need to call ASK Helpline meanwhile you may need an alternate cellphone network or a landline to call the same.

The biggest issue with at least the private telephone operators in India is activating unnecessary VAS (Value Added Services) to your phone number without consumer consent. Fortunately, a few months back TRAI has intervened in this issue and has formulated a simple method to deactivate the VAS on our numbers.

Send STOP to 155223 and the telephone operator would respond with a list of VAS that your number is subscribed to. You can then individually choose and stop each of the service by responding to that message.

Also TRAI’s recent amendment has the following important governance:

  1. The activation of VAS has to be followed by a reply confirmation by the operator and a third party.
  2. If an unnecessary VAS was found active and reported by the consumer, the pertinent charges be refunded back to the customer and VAS deactivated within 24 hours.

If you are still facing issues with your telephone operator you can lodge a complaint against your operator to http://pgportal.gov.in/

Have you ever tried to call a US number through AT&T Collect Call service from India. AT&T has a short code for India 000117. When we call this number it lands onto AT&T call center. Then we can use our long distance calling card to dial a USA number from India. Or if the number is collect-call enabled we can have an operator to connect the call. Here are my experiences with calling this short code.

June 2014: Airtel (Maharashtra and Goa) was charging for this service even though it was toll-free. After repeated escalations they stopped charging on this number.

July 2014: BSNL (Maharashtra and Goa) does not support this option. It says the number does not exist. Adding to the woes the customer service for 1503 was not functional then. The only option is MIS.BSNL and they take three days only to respond they do not know about this number. After escalating it to their higherups they fixed it after four weeks.

March 2014: BSNL (Chennai) had a similar issue. I am surprised by the attitude of this network. If a network issue is solved on one region, can’t they propagate it across the switches. Why do they expect the customer repeat for each of their networks?

And another trick is that with BSNL, this number is not directly dial-able now. You ought to have ISD facility activated. I am not sure how it is going to work for postpaid because for postpaid BSNL charges 2000 rupees security deposit for ISD. For prepaid, send a SMS ‘ACT ISD’ to 53733. Wait for a confirmation and after a few moments once the confirmation comes you can dial this number.

A strongful administrative control on healthcare in India like HIPAA and FDA in US is definitely missing. At least I have a bunch of incidents in the recent past which are coming up as succinct examples.

  1. In Talwade, Pune, a pharmacy called ‘Subhada Pharmacy’ is habituated to sell drugs beyond expiry date and refusing to issue proper receipts. When challenged the shopkeeper refuses to service the request itself.
  2. Vasan Eye Care does the initial eye checks but refuses to release the reports and forces to agree to unnecessary surgical procedures. The doctors are unavailable to comment directly but only the attenders on the waiting hall are dealing on these.
  3. Of late there was a high hue and cry regarding medicines with manufacturing date of 2016 released out in the market (in 2015 itself)

  4. When it comes to using a health insurance in hospital, there is a separate inflated bill vis-a-vis when you want to pay directly with your own funds. This unholy nexus operates with an unscrupulous collusion with the anti-socials.

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