The next time you have a law enforcement issue be it a mobile missing, an eve-teasing or a traffic problem, you are not left in a lurch. NCRB (National Crime Records Bureau) has come out with an innovative pan-india program called CCTNS (Crime and Criminal Tracking Network). The implementation by each state police might be varying. For example, for Tamil Nadu police it is as-easy as visiting the URL http://www.tnpolice.gov.in/CCTNSNICSDC/ComplaintRegistrationPage?7 and submitting the report. The commissionarate then takes the burden of locating the most closest law enforcement to take up the cause and advocate appropriate steps for redressal of the same.

Some of the available categories are:

1) OTHERS (பிற குற்றங்கள்)
2) ATTEMPT TO COMMIT CRIME (குற்றம் நிகழத்த முயற்சி)
3) CHARGING EXORBITANT INTEREST (அளவு கடந்த வட்டி வசூலித்தல்)
4) CONSPIRACY (சதி)
5) COUNTERFEITING OF CURRENCY (கள்ள நாணயம் தயாரித்தல்)
6) CRIMINAL INTIMIDATION (குற்றமுறு மிரட்டுதல்)
7) CRIMINAL TRESPASS (குற்றமுறு அச்சுறுத்தல்)
8) CYBER CRIMES (இணையதள குற்றங்கள்)
9) DACOITY (கூட்டுக் கொள்ளை)
10) DOCUMENT MISSING (காணாமல் போன ஆவணம்)
11) EMBEZZLEMENT (பணமோசடி)
12) EVE TEASING (கேலி செய்தல்)
13) EXTORTION (அச்சுறுத்திப் பறித்தல்)
14) FORGERY (பொய் ஆவணம் புனைதல் )
15) HURT (உடல் ஊறு)
16) IMPERSONATION (ஆள் மாறாட்டம்)
17) INCITEMENT (தூண்டுதல்)
18) JUVENILE DELINQUENCY (இளமை தீச்செயல்)
19) KIDNAPPING (ஆட்கடத்தல்)
20) LAND GRABBING (நில அபகரிப்பு)
21) MISAPPROPRIATION (கையாடல் / பணம் கையாடல்)
22) MISCHIEF (தீங்கு)
23) MISSING PERSONS (காணாமல் போன ஆட்கள்)
24) MOBILE MISSING (காணாமல் போன கைபேசி)
25) MURDER (கொலை)
26) NON BANKING FINANCIAL INSTITUTION CASES (தனியார் நிதிநிறுவன வழக்குகள்)
27) NUISANCE (தொல்லை)
28) OFFENCES AGAINST RELIGION & PUBLIC WORSHIP (மத வழிபாட்டுதலங்களுக்கெதிரான குற்றங்கள்)
29) OFFENCES AGAINST STATE (அரசுக்கு எதிரான குற்றங்கள்)
30) OFFENCES RELATING TO MARRIAGE (திருமணம் சார் குற்றங்கள்)
31) POLITICAL OFFENCE (அரசியல் குற்றங்கள்)
32) QUARREL / ALTERCATIONS (வாய்தகராறு)
33) RAGGING (வன்சீண்டல்)
34) RAPE (கற்பழிப்பு)
35) ROBBERY (கொள்ளை)
36) STOLEN PROPERTY (திருட்டுச் சொத்து)
37) THEFT (திருட்டு)
38) TRAFFIC VIOLATIONS (போக்குவரத்து விதி மீறுகை)
39) VEHICLE MISSING (காணாமல் போன வாகனம்)
40) WOMEN HARASSMENT (பெண் சீண்டல்)
41) WRONGFUL CONFINEMENT (சட்ட விரோதமாக அடைத்து வைத்தல்)

Unlike olden days when registering a police complaint itself was a big headache and individual police stations refuse to oblige on our requests to register complaints, this system makes an elegant way to register the report. However there exists a few issues in the system.

  1. For a number of complaints, as this writer, has experienced, the cops are reluctant to work on it at the down-level police stations — asking for a request to be given like ‘Explanation obtained. No action required’, ‘Got update from police that action has been taken. No response required’. And a couple of days after that the complaints gets closed without a proper history update.
  2. The complaint numbers and their histories are maintained for very short periods or at least the status checking is kind of difficult for older records. The writer is trying to pursue this issue with pertinent authorities and would keep you posted on the same.
  3. In an attempt to fast-close the complaint, you may be bugged by the local police station for an ‘in-person’ inquiry even though it does not matter. They are not still in  the era of e-Resolutions.

We summarize here a few shortcomings and how effectively the department can improve the same.

The launch of CCTNS (Crime and Criminal Tracking Network of System) pan India and a web implementation by Tamil Nadu police is simply a laudable initiative. At least I have recommended this to everyone in my circles and through my weblog so that more people extend a patronage to the system making our society crime free and an ideal one for fraternity communities to emulate.

Of late however I have the following observations regarding CCTNS which I would like to share the same with you. If you could help look into the same and incorporate suitable corrections it would be a tremendous improvement and truly our CCTNS implementation can be a role model for other states and even countries to emulate as well.

 

No. Observation Notes
1 After the complaint is being sent to the field staff (like regional police stations or departments incommissionarate), they ask you to present yourselves for a brief discussion. In the most of the cases, they ask you to write a letter and give them like

 

  1. ‘Explanation got from the investigating officer. No response needed’.
  1. ‘Got clarifications from the department. No further inquiry or explanation required’.

 

And after a day or two the complaint gets closed without a proper history of notes being recorded to the complaint.

 

This is a big defeat to the system and again will invite a lot of bureaucratic red tapes by not having an unbiased enquiry into the system and also introduce time-delays.

Suggestion for Mitigating the Issue

 

I would suggest during the discussion the officers shouldnotget any writing from the complainant. Anything and everything should be dealt through the portal as comments/feedback.

 

That way the officers dealing with the issue can be accountable and we can trace where the inquiry is going and whether it is going in the right speed or not.

 

This will help us to credit the hard workers with a suitable good appraisal by your higher-ups in the departments.

 

Offenders or those who are slacking and cheating the system can be suitably counseledand trained to use the system correctly.

2 The complaint number and its histories are maintained for very short periods. Hence even after six month if we want the full complete view of the earlier complaint (say a recurring complaint and you want to recall about the previous one you had mentioned) there is no way to do so. The complaints have to be maintained active in the system at least for a period of 7 to 10 years (similar to standard banking practices for documents).
3 When a complaint is delegated to the field staff or a local police station, we get repeated calls for an immediate appointment with them to discuss on the same. Also they always prefer us to visit them.

 

Most of us are too mobile and we travel to a lot of places and sometimes distant places for our work reasons.  In these cases the direct physical appointment or discussion can be literally impossible. There should be anin absentiaarrangement to manage through the portal itself.

In-absentia conversations like

 

1) Conference Call

2) Via Portal

 

can be a best instead of looking for literal physical appointment like age-old days.

4 Missing Integration to CpGrams/PgPortal The Government Departments (State and Central) have a good system called CPGRAMS/PgPortal. I would suggest you can try having an integration of CCTNS to CPGRAMS too.
5 Notification Alerts When I put a message through the portal, I am not getting a notification in my email address or a text message (SMS) with a reference number.

 

This reference number and the last acted upon date is very important for effective tracking on the progress of the complaint/suggestion.

 

I remember receiving text message (SMS) alerts sometime back now. But of late the SMS alerts are not coming through. Looks like some technical issue in the system?

6 Support Helpdesk If any help regarding using the system is required there should be a team who is available to be contacted.

 

For example, in CpGrams/Pgportal there is a category or department called DARPG which oversees and gives necessary help to users and as well other ministries.