The most lucrative offering of Ministry of Railways (Railway Board) in India is the web presence called IRCTC. This is basically to facilitate online booking of railway tickets supposedly with ease for the customer. But in reality what actually happens with IRCTC. Here is the summary in nutshell:
- The bookings have been divided into two blocks for Tatkal. Higher reservations like AC starts at 10 and Sleepers starts at 11. But the agents and touts have sophisticated mechanisms and handy experience that the bookings get emptied in a matter of few minutes, faster than the flash sales of Flipkart.
- If the fare is 100, then payment gateway page will show 122 (PG Charges). Additionally your bank account might show up multiple debits and total debit might come as 130.
- Max booking per customer per month is capped at 6. Some people have 10 I believe. So exercise due diligence if you have weekly trips scheduled around.
- Cancelation of tickets is another nightmare. There is a very steep cancelation charges online vis-a-vis the reservation counters.