On 15th September 2014 I reported the following issue to Ministry of Internal Security via CpGrams regarding callous behavior of Pune Police Control Room.
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Team, I had to call 100 (Police Control Room) on Saturday because my wallet was apparently pocket-picked and I had to locate a nearest police station to file a complaint on the same and furnish the copies to my banker, credit card institution, IT department (For PAN Card etc). First for two to three calls, no one picked up calls in the Control Room. Then some one called me. She could not converse in English or Hindi and could talk in vernacular Marathi only. When I managed to convey her I needed the nearest police station she told that she does not have info and I need to check with a local autorickshawwala and they would guide to the nearest police chowki. Shame on these people and control room. Thanks and Regards, Deepak Vasudevan
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And today (14th April 2016), I got the following response from them:
The grievance pertains to omission/ commission by police, which are self explanatory in nature as action on the same is to be taken by the State Government. Forwarded to Secretary (Home), Maharashtra.
Number of days taken to attend to the Grievance: 577 days (1 years and 7 months)
CpGrams:

MHAIS/E/2014/00095