On 14th March 2016, I reported the following issue to Vodafone via CpGrams (DOTEL/E/2016/08552):
During the period of 2013-14 I had two Vodafone Maharashtra connections.
- xxxxx50796 — (ported out later to Airtel)
- xxxx — Do not remember this data card number.
I would like to know this number for my records.
Kindly help. Customer care is not able to help out.
Thanks and Regards,
The response from Vodafone on 7th April 2016 was as below:
Kindly refer to your grievance registered under the above docked number. The said grievance was forwarded to the concerned service provider who has intimated that.: We have requested customer to provide the SIM card number to trace the Maharashtra-Goa circle’s data card number.
When we do not have the most used 10 digit mobile number how does Vodafone expect to remember beguile 15 digit SIM numbers? And taking around a month to resolve a simple query is not a nice way to go to.