On 14th March 2016, I reported the following issue to Vodafone via CpGrams (DOTEL/E/2016/08552):

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Dear Team,

During the period of 2013-14 I had two Vodafone Maharashtra connections.

  1. xxxxx50796 — (ported out later to Airtel)
  2. xxxx — Do not remember this data card number.

I would like to know this number for my records.

Kindly help. Customer care is not able to help out.

Thanks and Regards,

Deepak Vasudevan

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The response from Vodafone on 7th April 2016 was as below:

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Kindly refer to your grievance registered under the above docked number. The said grievance was forwarded to the concerned service provider who has intimated that.: We have requested customer to provide the SIM card number to trace the Maharashtra-Goa circle’s data card number.

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When we do not have the most used 10 digit mobile number how does Vodafone expect to remember beguile 15 digit SIM numbers? And taking around a month to resolve a simple query is not a nice way to go to.