We had a trip on 14th April 2017 from MS (Chennai Egmore) to Salem. The PF number 9 was looking haunted without proper lighting particularly where the S6/S7 coaches stand. The platform also lacked conspicuously any CCTV surveillance or RPF patrolling.

One hooligan was troubling us in inebriated state with unnecessary questions. We teamed up with a passengers to escape him.

I had tweeted to Social Media team of RailMinIndia but till the train started from the station at 2300 hours no RPF was found on the platform. A CpGrams has been sent vide MORLY/E/2017/06437.

Response from Ministry of Railways on 4th May 2017

It is submitted that 54 CCTV cameras have been installed at strategic locations at Chennai Egmore Railway Station, including Platform No. 9, from where T.No 11063 Exp is despatched normally . The jurisdictional Inspector of RPF has also clarified that Staff are posted at CCTV Monitoring Room round- the -clock and RPF staff are deployed at all Entry/Exit points regularly and also at Platform areas. RPSF staff are also deployed with Arms and ammunition for Station and Platform patrolling. During the time referred to in your complaint, the RPF Staff may have been patrolling any other place allotted to him . However, whenever any such incidents are noticed , passengers are requested to contact RPF/GRP Toll- free Helpline No. 182/1512 which is functioning round- the- clock . It is assured that complaints of passengers are attended with due importance and immediate action is taken to redress the complaint. The Helpline numbers are being widely publicized through various means, including soci

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