Today I visited Anna Nagar (W) Extension Post Office next to HP Petrol Bunk and Ambattur Revenue Office in order to open a savings account which I had been intending for a very long time. A few of the observations from this post office are hereunder.

  1. After filling the form, they unnecessarily insisted on turning me back citing necessity of ‘Witness’ in the form. A good samaritan who was also trying to open the account volunteered to affix the witness for me.
  2. When my turn came in counter, she told me no ATM card and try visiting after MAY END. What is going on? For a simple ATM card I should wait for a month and a half and even after that I should try asking them?
  3. When I asked at least if I would get a passbook she told yes but only on Monday. Something was wrong, I sensed and asked are you sure it is Monday and she affirmatively replied Yes Monday. Interestingly, Monday is May Day and I think it is a federal and state holiday in India.
  4. When I tried to give a 2000 rupee note to open an account with 1000 rs. she turned me again asking to get a change. Another rude behavior.
  5. When I gave two 500 rupee notes she was asking me weird questions like ‘Why are you opening account here when you are in Tambaram area’ (I told my workplace is nearby and by the time I cross Tambaram the counters there would not have opened).
  6. Next question she made is give the list of all NSC certificates that you have so that she need to cross verify and give the same CIF for this account. Some of my NSC is from Pune.

I don’t understand the essence of these crazy things and I can only infer if she was trying to avoid servicing the account opening request and was attempting all different ploy to achieve her goal. IndiaPost is doing a very hard work in marketing its savings account and banking business and your service is absolutely wonderful but these bad workforce are indeed spoiling the hard earned image of the department.

Response from Postal Department on 5th May 2017

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