Over the course of discussion with my sister she revealed that since 3 years she is holding a HDFC Bank Salary Account. Almost on a every month basis there are punctual debits of approximately 177 and 708 (totalling 885) but there is no proper response on the same from Customer Care who ask her to visit the branch and latter shifts the responsibility to backend team or PhoneBanking. To date the total debits have reached 21,240 and I had tried escalating the same to their social media team here.

It has only resulted in another random Service Request number being created and so far there hasn’t been any responsible revert from the financial institution. Not sure if we should trust this bank any more considering the amount of emphasis they place on #UnsolicitedCommercialCommunication, hidden charges on any services etc.