Success Story


The daily morning needs for every family at times become chaotic particularly when something like milk is getting delayed or egg or bread is running out of stock in the kitchen.  We recently came to know of a service called SuprDaily which has its origin in Mumbai but now expanded its service to most parts of the country.

All you need is an app developed by them running on a supported platform (Android or IOS) and a UPI enabled bank account to order the same. Unlike local milk vendors you are no longer restricted to particular brands only. A host of diversified brands are available to be searched and ordered on the app at the price mentioned by the manufacturer themselves.

And even the delivery is impeccable.  Though the ETA for delivery is 7 AM, they have a hardworking folks who turn to your doorsteps right before 5 AM itself. And even when they come early there are options for them whether to ring the bell or just slide in the delivery items at your door (to ensure your sleep is not disturbed).

And when you are outbound for a vacation for a few days it is quite easy to pause the deliveries at the comfort of the app. Orders are accepted for processing for a day till 2230 hours the previous night. Support is impeccably fast via IVRS, Social Media and App based chat.

Additionally a slew of offers thrown now and then helps customer’s give a soothing comfort to their inflation-strained wallets. Let us wish SuprDaily more success in their business. And the success of this startup is more clear since they have been recently engaged as a subsidiary to Swiggy it seems.

Recently I had a request for balances transferred from xxx0796 and xxx6014 to xxx7856. Just two months ago I had a similar request and they completed but this time they were citing flimsy reasons each time and postponing it.  Some of the various reasons each executive was giving was
  1. System is not working. We will call later
  2. Need to convert to postpaid for this facility
  3. There is no such facility.
  4. Previous request was done as a one time gesture
After a hiatus of 3 weeks they told me to do as multi-transactions myself using star 141 hash and then they will reimburse the charges. The total service charges which I had paid is 101 but now they have started to crib telling citing the following set of flimsy reasons
  1. Both the transferor numbers are ported out and hence the history is deleted. So unable to verify the balance records
  2. We do not have any such confirmation
  3. There is no such facility
  4. Please visit a store for the same. (And when the store is visited they are asking to write to backend)

A note has been filed with Department of Telecommunications vide DOTEL/E/2019/12639

Considering the plight of passengers struggling to move between CMBT Omni Bus Stand and CMBT Terminus we sent a petition to MTC Bus asking if they could arrange for shuttles between these termini. They have clarified that there are time bound services between these points and could be leveraged by passengers. The response is shared here for the benefit of everyone.

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A while back we took steps to report about the highly discouraging trend of Axis Bank ignoring telemarketing complaints  and also their regional operations involving in shady acts like engaging touts to threaten complainants. To this one of the official commented me as ‘The customer is a frequent complainant’. We took a strong note of the same and escalated it back to Department of Financial Services (Banking Division) and we got the response from Nodal Officer indicating that the officer who responded that comment was in fact wrong in doing so. Here are the narrations.

We hope corporates ensure their employees exericise due care of how to express themselves in public because their gestures often end up embarassing everyone.

12857_offensiveremark 18438_condemn responsefromaxisbank

On 28th March 2016 V&R forwarded the following report on Reliance Mobile to DoT via CpGrams (DOTEL/E/2016/10176):

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Dear Team,

Around an year back I surrendered my Reliance USB based connection and took a Wi-Fi based connection at Virugambakkam Reliance Store (Reddy Street). I did it four days before billing date.

However the store guys, I suspect did not enter my cash into the ledger and now they are asking me to pay that amount again and also the amount for new billing month.

They are also harassing me despite me being a senior citizen.

Furthermore, I am getting fake calls from unscrupulous agencies posing as advocates and auditors representing Reliance offices.

Thanks and Regards,

Vighnesh KV

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The response from Reliance on 4th April 2016 is indicated below:

reliance

I reported the following on 21 May 2014 to Ministry of Information Broadcasting via CpGrams (MOIAB/E/2014/00554):

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Dear Team,

We would need you to look into some of the unethical business practices of Videocon Cable. Currently our guest house is serviced by Videocon cable. I have the following complaints on Videocon cable. Calling the customer is no use and there are no attendants at any point of time. Emailing them some junk dumbass would call you after two days but just bluntly disconnect the call and after halfa day another dumbass would appear in person just to shake the STB box up and down once and then asking 150 to 200 rs. as a visiting service charge.

The visiting person would not even have the ID card and even will not give a proper receipt of the same. The channel numbers also keep changing frequently without any proper reasoning and/or announcement. Since the caretaker of the guest house is not tech-savvy, it becomes easy for those conmen to mischievously con them.

Thanks and Regards,

Deepak

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Response from Bharat Business Channel of Videocon D2H on 7th April 2016 is enclosed below:

d2h

Petition Number: DTOUR/E/2014/00259

Petition:

SeaBird tourists (which is operated by ITDC, a wing of Ministry of Tourism) runs its services after hectic delays. Almost every bus is operated at least by 30 to 40 minutes (and sometimes 2 hours delay). The crew is also very unfriendly and sometimes hostile. They scold the passengers when demanded reason for delay. There is no efficient way to reach some one as to where is the vehicle when waiting at the road side pickup points at odd times. Kindly look into the same and fix the issues forthwith. Thanks and Regards, Deepak Vasudevan

Response from Ministry:

We have taken the matter with M/s Sea Bir Tourists Centre to avoid recurrence of such incidents in future. Reply letter No. SEC:CPGRMS:2014 dated 26.09.2014

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