Whenever we get a telemarketing call from any bank they introduce themselves as ‘Based on your relationship with our bank’. At times it happens you might not be having an active relationship at all. Hence I wrote a petition to HDFC Bank to seek a summary of my relationships with them vide¬†DEABD/E/2016/18444 dated 21 Dec 2016. The text of the petition is as below.

Dear Team,

Whenever I get a telemarketing call from HDFC Bank they say ‘Based on your relationship status …’. However as of currently I do not have any HDFC Bank active relationships. I had a savings account way back in 2002 (closed). Salary account 2004 closed in a few years after the employment contract got completed.

Hence I would like to have a relationship summary indicating from the beginning what are all the products/services that have been availed by me, what have been closed and when and what are still active (pending).

This would ensure that no PII has been inadvertently misused by telemarketers/DSA/TSA. Also confirm if the above summary you are generating will mention/reflect HDFC entity relationship or just HDFC bank.

Appreciate your assistance and cooperation.

Thanks and Regards,

Deepak Vasudevan

 

However HDFC Bank scribbled back a gibberish response on 8th February 2017 as below.

hdfc

Subsequently I challenged this stupid scribbling through the office of Prime Minister on 26th May 2017 with the following text.

Dear Sir/Madam,

I lodged the enclosed complaint with HDFC Bank (DEABD/E/2016/18444) and instead of giving the relationship summary they are closing the complaint asking for telemarketing numbers. The most important part of the petition was “Hence I would like to have a relationship summary indicating from the beginning what are all the products/services that have been availed by me, what have been closed and when and what are still active (pending).

This would ensure that no PII has been inadvertently misused by telemarketers/DSA/TSA. Also confirm if the above summary you are generating will mention/reflect HDFC entity relationship or just HDFC bank.”

However HDFC has the temerity to ignore this part of the petition and scribble with some gibberish response and close the petition. Petition Posted on 21 Dec 2016 Petition Disposed on 08 Feb 2017

And another crappy response from HDFC on 13th July 2017 is as below.

hdfc_1

Does Aditya Puri has some time to look into these teething issues with his organization rather than honeymooning 24×7 with Anitha Puri?

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