Most of the service providers in banking and telecom in India have stopped giving Toll Free number for customer service and are either charging for agent assistance or having the agents service on the Toll number. Some of them like Citibank have customer service on 860 PREMIUM telephone line.

For example,

  1. Airtel 121 Toll Free for IVR 50 paise per minute for Agent
  2. Vodafone 111 -do-
  3. Idea Customer Care does not exist.
  4. Tata Docomo 198 Complaints number is also chargeable
  5. Citibank 860 PREMIUM
  6. ICICI Local

We sent a request to the office of Prime Minister vide PMOPG/E/2017/0361055 on 30th June 2017 regarding the above to take steps to ensure all service providers have a TOLL FREE 1800 number for customer service which is an international standard.

As per their response on 6th July 2017 that it is a policy matter and need to dealt by TRAI, the petition was forwarded to the following personnel in TRAI.

  1. ap@trai.gov.in;
  2. cp@trai.gov.in;
  3. memberak@trai.gov.in;
  4. ravi.rssharma76@gmail.com;
  5. mamidala@ee.iitd.ac.in;
  6. secretary@trai.gov.in;
  7. sunil.bajpai@trai.gov.in;
  8. pradvnsl@trai.gov.in;
  9. skmishra@trai.gov.in;
  10. sanjiv.singh@trai.gov.in;
  11. advadmn@trai.gov.in;
  12. advlegal@trai.gov.in;
  13. sksinghal@trai.gov.in;
  14. mkasim@trai.gov.in;
  15. advqos@trai.gov.in;
  16. advifn@trai.gov.in;
  17. advmn@trai.gov.in;
  18. advfea1@trai.gov.in;
  19. arvindsinha59@gmail.com;
  20. adv.bengaluru@trai.gov.in;
  21. adv.jaipur@trai.gov.in;
  22. muralighanta@gmail.com
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