It is season again for Axis Bank telemarketers. This time on 22nd March 2017 around 4.30 PM,  one Ms. Kavitha called me from 79047 55927 but Truecaller shows the name as Vinodha Jio. She was literally begging to take personal loans because her supervisor is forcing her to do it. Not sure she is being subjected to some kind of trafficking or workplace harassment but that is another story.

Coming back to the main story of Axis Bank Telemarketing in Chennai this latest call incident occured at
22nd March 2017 and 23rd March 2017

Looks like another round of telemarketing menace is budding with Axis Bank Chennai telemarketers.

I am not sure if Shikha Sharma is capable of dealing with her enterprise’ Chennai operations? I would suggest her to either quit or wind up the banking operations in Chennai because she doesn’t seem to be having a good control in this region.

And whenever an issue with Axis Bank telemarketer is escalated to you, the Chennai operations seem to be bribing the local law enforcement and making them to call us threatening us to withdraw the complaint so that they can continue their business as usual. Last year three police sub-inspectors were caught red handed doing this. Their names are: 1) Dhanasekaran (2) Anandan and (3) Purushottaman along with anonymous person who was introducing himself as an advocate for Axis Bank Chennai operations.

A copy of the report is sent to the following via CpGrams:

  1. Department of Financial Services (Banking) DEABD/E/2017/08657
  2. Government of Tamil Nadu regarding alleged irregularity with their police department GOVTN/E/2017/00801
  3. Office of the Hon’ble Prime Minister of India to take into account considering law and order breakage in one of the states whose capital city is competing to be smart city candidate. PMOPG/E/2017/0170588
  4. Department of Telecommunications FYI DOTEL/E/2017/09598

Additional Reading:

  1. Suspicious Central Government Job Recruitment address verification through Police Department
  2. Reporting a telemarketing call on @AxisBank auto invites fake inquiry calls from local law enforcements

The most common disgusting sight in MTC buses that are plying in Chennai is the disgusting advertisements that are struck in most of the windows. We submitted a petition to Government of Tamil Nadu (GOVTN/E/2016/03014) on the same as below on 22nd December 2016.

Dear Team, MTC has a very good quality buses compared to any other transport corporation in the country. However a lot of buses are suffering from unauthorized bill sticking like 100% job assurance, medicines for private illness etc. There is a good way to solve this. 1) Only if there is an empty slot, these unruly people will try to take advantage of it. How about leasing those spaces to advertisers. For example, if you look BMTC Bangalore they have good painting advertisements from Telangana tourism which makes the bus beautiful and free of such advertisements. 2) Most of the advertisements have phone numbers mentioned and it should not be very difficult to narrow down on the culprits and file a heavy penalty on them for defacing the buses. Kindly look into the same and save our valuable MTC assets. Thanks, Deepak

The response from Metropolitan Transport Corporation on 25th January 2017 is as below.

With reference to the above, it is informed that already MTC prohibited unauthorized pasting of hand bills/ stickers on buses. In this regard, warning stickers as stated below is pasted in all MTC buses to prevent unauthorized pasting of stickers. ” MTC பேருந்தில் துண்டு பிரசுரங்கள்/நோட்டீஸ் ஒட்ட தடை விதிக்கப்பட்டுள்ளது. மீறுவோர் மோ.வ.ச.1988, பிரிவு 182-A மற்றும் (109)-ன் படி ரூ.1,000/- முதல் ரூ.5,000/- வரை அபராதம் செலுத்த நேரிடும்” MTC is removing then there if any hand bills/stickers pasted on buses and also taking legal action against them and collected penalty. Inspite of that some unidentified persons are continuing to deface the buses. Moreover, the display of advertisement on the buses is being done according to the provisions of the Tamil Nadu Motor Vehicle Rules 1989. Vide Lr.No.39011/A2/Advt.Rev/MTC/10, Dated.18.01.2017.

During our recent dine in at a Dominos Pizza stores in the IT corridor of Chennai we found that a duplicate service tax entry is being added. Though it a zero amount the billing line items are very ambiguous. The tellers were not able to justify the same. Hence have raised this issue to Department of Sales Tax via PMO, Dominos Social Media team for their comments as well dropping a note to their corporate house.

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Considering the plight of passengers struggling to move between CMBT Omni Bus Stand and CMBT Terminus we sent a petition to MTC Bus asking if they could arrange for shuttles between these termini. They have clarified that there are time bound services between these points and could be leveraged by passengers. The response is shared here for the benefit of everyone.

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A while back we took steps to report about the highly discouraging trend of Axis Bank ignoring telemarketing complaints  and also their regional operations involving in shady acts like engaging touts to threaten complainants. To this one of the official commented me as ‘The customer is a frequent complainant’. We took a strong note of the same and escalated it back to Department of Financial Services (Banking Division) and we got the response from Nodal Officer indicating that the officer who responded that comment was in fact wrong in doing so. Here are the narrations.

We hope corporates ensure their employees exericise due care of how to express themselves in public because their gestures often end up embarassing everyone.

12857_offensiveremark 18438_condemn responsefromaxisbank

We all know that bull-fighting has been banned by the Apex court (The Supreme Court of India) following petitions from animal welfare activists across the world. Despite this, a section of people in Avur village of Pudukkottai district in the state of Tamil Nadu  has engaged in setting up a bull fight along with New year celebrations. A few people have also started sharing this as a victory message in running the sport in Whatsapp. The message has been reported to Government of Tamil Nadu vide petition number GOVTN/E/2017/00007.

The message that was captured by the editorial is below:

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We forwarded the following suggestion to NHAI on 21st December 2016 vide CpGrams MORTH/E/2016/03975

———————
Dear Team,
I was browsing through Automated Toll Collection and found out that ICICI is offering a service called FastTag which emits RFID at toll plazas and automatically pays the toll without the vehicle need to stop over.
I would like to recommend this to NHAI to give it more publicity and perhaps you can make it ad supported in order to remove the initial fee which will further incentive and make more people adopt it.
That way vehicles will go non-stop, toll plazas will become no-cash and payment will be all-automatic.
For the benefits mentioned in the previous paragraph, I would like to submit this suggestion.
Thanks and Regards,
Deepak Vasudevan
———————
The response that came today from the ministry is found attached.
nhai