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A while back we took steps to report about the highly discouraging trend of Axis Bank ignoring telemarketing complaints  and also their regional operations involving in shady acts like engaging touts to threaten complainants. To this one of the official commented me as ‘The customer is a frequent complainant’. We took a strong note of the same and escalated it back to Department of Financial Services (Banking Division) and we got the response from Nodal Officer indicating that the officer who responded that comment was in fact wrong in doing so. Here are the narrations.

We hope corporates ensure their employees exericise due care of how to express themselves in public because their gestures often end up embarassing everyone.

12857_offensiveremark 18438_condemn responsefromaxisbank

We forwarded the following suggestion to NHAI on 21st December 2016 vide CpGrams MORTH/E/2016/03975

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Dear Team,
I was browsing through Automated Toll Collection and found out that ICICI is offering a service called FastTag which emits RFID at toll plazas and automatically pays the toll without the vehicle need to stop over.
I would like to recommend this to NHAI to give it more publicity and perhaps you can make it ad supported in order to remove the initial fee which will further incentive and make more people adopt it.
That way vehicles will go non-stop, toll plazas will become no-cash and payment will be all-automatic.
For the benefits mentioned in the previous paragraph, I would like to submit this suggestion.
Thanks and Regards,
Deepak Vasudevan
———————
The response that came today from the ministry is found attached.
nhai

The most lucrative offering of Ministry of Railways (Railway Board) in India is the web presence called IRCTC. This is basically to facilitate online booking of railway tickets supposedly with ease for the customer. But in reality what actually happens with IRCTC. Here is the summary in nutshell:

  1. The bookings have been divided into two blocks for Tatkal. Higher reservations like AC starts at 10 and Sleepers starts at 11. But the agents and touts have sophisticated mechanisms and handy experience that the bookings get emptied in a matter of few minutes, faster than the flash sales of Flipkart.
  2. If the fare is 100, then payment gateway page will show 122 (PG Charges). Additionally your bank account might show up multiple debits and total debit might come as 130.
  3. Max booking per customer per month is capped at 6. Some people have 10 I believe. So exercise due diligence if you have weekly trips scheduled around.
  4. Cancelation of tickets is another nightmare. There is a very steep cancelation charges  online vis-a-vis the reservation counters.

I have been observing a beggar women in Vadapalani bus terminus squatting on the bench for passengers.  She has her hands very much infected and not hygienic.

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The way she interferes and obstructs the passengers in seeking alms and also hopping at the bus bars to seek alms through windows might not be a good safety gesture for her and also a source of infection spreading.

A report has been sent to Chennai Corporation to move her to the rehabilitation home.

I reported a very simple account management issue in Tamil Nadu Electricity Board website on 29 December 2011 through Administrative Reforms website of Government of India. As of today, 2nd June 2012 the said grievance is still in ‘Received the Grievance’ status without being actioned upon by Government of Tamil Nadu.

I am not sure whether some one is undertaking a pedestrian path from New Delhi to Chennai, according to Google Maps it is going to take less than a fortnight. Would the governments wake up to the deep slumber resorted to by its workers? If it had been a private organization and even a mission critical problem would be forced onto the workers to stay awake and indoors at work continuously without break for two to three days to fix it. So where is the problem actually?

 

A while back we saw the rude attitude of VSNL who do not respond to emails but silently delete it off after six months. You can read the narration here. However in this narration we are going to see some one who demonstrated an attitude of care even when it was like more than an year.

Incident: https://viewsreviews.wordpress.com/2011/04/28/rampant-pollution-of-water-body-in-manassas-va/

Response from Prince William County Water Body Administration. Let us whole-heartedly appreciate Jeeannie for her work-consciousness and nature -concern.

 

A couple of days back I had one interesting telephone call from some one called Abhirami pretending to be from ICICI Bank. The calls were received on the following occasions:

  1. Abhirami (91 78718 81507) on 28th April 2012 at 11.30
  2. Arun (91 98840 00975) on 28th April 2012 at 14:59

The narration of the call is as below. The worst part is that these calls landed as an International Roaming which I am planning to invoice ICICI for reimbursement of the same.

Abhirami is asking for some one called ‘XXX’ abusing my parents for some outstanding credit card due since 2004 claiming around 15,000 balance in that. When we asked who she wanted to talk, she was telling the name as ‘XXX’ and when we asked the address she replied ‘XXX’ from Saidapet. Our address is not in Saidapet and when we asked her to read the complete address she appeared to be scratching the heads and arse and replied ‘2, Naidu Street, Saidapet’. When we asked the account number/card number and her identity proof that she was indeed calling from ICICI she hung up the call immediately telling that she would call later.

In the afternoon some one called Arun called me asking for ‘XXX’ and he introduced himself calling me to give the details about credit card due payment.  We told him that we didn’t call them but some unsolicited call from lady who called regarding some unknown credit card balances. This person was telling about some 20,000 dues and he gave the name as ‘EggsEggsEggs’ but he was spelling out the same Saidapet address.

He was telling that the account started in the year 2000 and the credit card due is from the year 2004. This guy contradicted himself telling that he is calling from Saidapet and Ambattur and some how managed to cover up the story as the collection agent is based in Ambattur. When we asked him to send the credit card/account number and statement by email and sms text he agreed but he has not sent it till now which clearly shows that he is a fraud.

A few research results:

  1. I don’t think I ever got a ICICI Credit Card till 2002 and I believe the presence of ICICI till 2001 in Chennai was also not significant.
  2. Also these numbers are not listed in http://www.icicibank.com/Personal-Banking/pdf/DSMG_agency_list.pdf and hence I think the two duo are just but another set of scammers out of the box.

I would like to share the incident with others here so that people and ICICI can be wary of these scammers before they wreck havoc on more customers. A report has been sent to ICICI Customer Care and Head Service Quality but has not been commented upon or actioned as of this time.

Note: Other than the offender’s names, all other names have been masked for privacy purposes.

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